FAQs

Hallowtween is a less scary version of our multi award-winning Hallowscream nights. Hallowtween is aimed at families with children aged 10-15, and adults of a more nervous disposition. Four of the Hallowscream Haunted House attractions will be open: Corney’s Cornevil, The Singularity, The Flesh Pot and NEW for 2023 Necropolis. Your Hallowtween ticket allows you into each of the four Haunted House attractions once only. These are still scare attractions and won’t appeal to everyone but without the live actors they offer a milder level of scare (see age advice information below). Chidren must be accomanied by an adult through the Hounted Houses. There will also be stage performances, roving Halloween characters (a little more friendly than the Hallowscream lot!), side show games, fairground rides (extra charge), hot food and more. Please note that the York Maze summer attractions, play areas and rides are not open at Halloween.

Hallowtween is aimed at children aged between 10-15. However different people react to scary things in different ways, you know your child, so although we have a recommended age range there is no set limit and we leave it to parental discretion to decide if it is appropriate for your child. Children must be accompanied by a responsible adult 18 or over at all times. This means you must accompany your children into the haunted houses. Pushchairs can not be taken into the scare houses and due to loud noises, special effects and scary theming and props they are not suitable for babies, toddlers and young children.

Hallowtween is open from 12.30pm - 5.30pm (Scare Houses, rides and food outlets close at 5pm). To stagger arrival times, tickets are sold in 30 minute intake periods, starting at 12.30pm, last entry is 3pm. We recommend that you allow at least two hours for your visit to allow time for queuing, to go through all four haunted houses, watch some of the stage performances, have a go on the fairground rides (additional charges apply) get a bite to eat and drink and enjoy the atmosphere of the event! 

Tickets MUST be bought online. There are limited tickets for each intake period, so you are strongly advised to book tickets early to get the date and time you want! Subject to availability tickets may be bought online the day of your visit. Tickets are priced per person (adult or child) the price depends on date and when you book, prices can change without notice. There is a £2.50 per transaction online booking fee. 

Sorry tickets are not available to buy on the door.

All Hallowtween bookings are flexible meaning you can change the date/time of your booked slot. Any change must be made by the person who booked the tickets before midnight the day before your booking, you cannot change your booking on the day. To change a booking follow the link to book tickets from our website, sign in to your account (if you checked out as guest you can create an account using the email address you used to book tickets). If the date/time you want to change to is more expensive you will need to pay the difference. If it is a less expensive date/time sorry no refund will be given. There is a charge of £2.50 per transaction to reschedule your booking. You must change the whole booking, you can't split a booking so if you are booking for other people think carefully about what will happen if they can't make it. 

No sorry, our entire site is CARD ONLY.  We are not able to accept cash payments anywhere on site. You will need a credit or debit card to pay for food and drink, rides, sideshows etc on site.

Unlike our Summer season, dogs are not encouraged at our Hallowtween event. Although dogs are not banned at Hallowtween they are not permitted in any indoor spaces including the Entertainment Marquee (where the stage shows are held) and in the scare houses. Some dogs may find the costume characters and sounds of Hallowtween distressing, think carefully before you bring them.

The houses are quite intense. We use strobe lighting and smoke machines in many places. There are narrow corridors to get through. You may need to bend right over, and even crawl in places. The ground conditions can be rough and slippy. Loud noises and strong blasts of air are used within the houses. Because of this we don’t feel it is suitable for people with health conditions including: Heart issues. Pregnancy. Epilepsy. Panic attacks. Asthma. Mobility issues.

We recommend that you allow at least 2 hours for your visit to allow time for queuing and to go through all 4 attractions, get a bite to eat and drink and enjoy the atmosphere of the event!

Hallowtween is held in a mixture of old farm buildings, marquees and other structures.  Most of the event is under cover however if the weather is wet a waterproof coat may be advised. You may also get little wet inside some of the houses! The ground can be uneven and rough in places, so please wear suitable footwear. We would suggest that you dress as if going on a walk in the countryside. There is no heating in any of the buildings, so wrap up warm if its cold!!

Of course, why not get into the spirit of Halloween by dressing up, lots of visitors do. No weapons or replica weapons of any kind are allowed.

York Maze Hallowtween takes place whatever the weather. The Central Entertainment Zone with the scare houses, side shows and stage show is housed under giant marquees. The haunted house attractions are indoors and queuing is under cover. The food court area is housed under a giant marquee. However there are some areas of Hallowtween where you will be outdoors, so dress for the weather!

York Maze is about 7 miles from the centre of York. A taxi from the centre will be about £14 - £16. Please see the “Find Us” page of this website for more information.

Disabled Access

We want HallowTween to be as accessible to all as possible, however due to the very nature of the event all the scare houses have tight twisting corridors, steps, steep ramps, uneven floors and low ceilings in places. It is also very noisy with extensive use of special effects including loud bangs, strobe lighting and smoke. Because of this, access to the scare houses is not suitable for people with mobility and certain sensory issues. Disabled guests who are unsure about the suitability of the event and would like to attend are invited to contact the York Maze office to find out more and discuss your access needs.

Carers Pass

Applications for a complimentary Essential Carers Pass must be made at least 5 days in advance. You will need to email us your documentation. Documentation we recognise are: Personal Independence Payment or DLA (dated within last 2 years) showing middle or higher rate DLA. Carer's Allowance letter of award. A headed letter from GP or Consultant (dated within the last 2 years) confirming the need for a full time carer. We also recognise the NIMBUS Access Card showing a +1. Please be aware that children under 16 must be accompanied by a responsible adult inside the Hallowtween scare houses at all times.

Virtual Queuing

We offer virtual queuing for guests who are unable to queue. This allows access to our Scare Houses via a virtual queuing system for yourself and up to one carer.

Applications for virtual queuing must be made at least 5 days in advance. You will be issued with a card permitting entry to the virtual queue once at each of the four Scare Houses. Present the card to the Scare House host who will then assess the length of the standard ticket queue, and ask you to return at a time to join the front of the queue. You are free to explore the site but are not permitted to join the queue for any other Scare House. You can only be in one virtual queue at a time.

Please be aware, you will be given a return time but we cannot control the movement and flows of our queues, including the temporary closure of a Scare House which may be necessitated for operational or safety reasons.

Proof of entitlement will need to be emailed in at least 5 days in advance. We recognise the following forms of documentation (they must be dated within the last 12 months):

A DLA, DWP or PIP letter stating you are entitled to a higher rate mobility allowance. An Access Card showing you are unable to queue. A letter from your GP or a Consultant on headed paper that has been dated within the last 12 months and it must clearly state that you’re unable to queue and why (we do not need a letter of diagnosis). Please note we are not in a position to assess individuals’ abilities so the letter from a medical professional must state that you are unable to queue and why, rather than simply confirming your condition.

When you collect your Virtual Queue pass on admission, we will need to see photographic ID that matches the name the Virtual Queue Pass has been reserved for.

Only one carer can use the Virtual Queue Pass with a disabled guest present at any one time. The Carer’s pass must also be requested at least 5 days in advance – see Carers Pass information.

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We have a large car park which is FREE of charge.